Technical Support Help

For general questions about our services, please visit Our Services or the Frequently Asked Questions page.

Please do not hesitate to contact WoodPlanet by phone. We are available to walk you through any problem.

Toll Free 877-983-9663
Int'l 617-354-1811
Hours Monday-Friday 9AM to 6PM Eastern US Time.

When I enter my username & password and click 'go' on the Log In page nothing happens
This is happening because you do not have cookies enabled for Please follow these instructions for enabling your cookies:

Internet Explorer 6.0+ Users
Step 1: From the "Tools" menu select "Internet Options..."
Step 2: Click on the "Privacy" tab.
Step 3: Click on the 'Sites...' button, and enter in '', then click 'Allow'
Step 4: Click 'Ok' two times or until the Internet Options form closes.

Internet Explorer 5.0 and lower Users
Step 1: From the "Tools" menu select "Internet Options..."
Step 2: On the "Security" tab, set security to "Low"
Step 3: (Optional) Custom Level - If you choose "custom level" then, you must be sure to enable cookies from the settings dialog.

Netscape Users
Step 1: From the "Edit" menu select "Preferences..."
Step 2: Choose the "Advanced" category and set cookies to "Accept/Enable all cookies"

I cannot remember my username & password
You can have your login information automatically emailed to you. Click on the Log In button above, then enter in your email address in the section 'Did you forget your login', then click 'go'.